The average dental practice loses 4–6 appointments per week to no-shows. At $250 a chair, that's $4,000–$6,000/month walking out the door. A 2-touch reminder sequence changes that — and it takes us 10 days to build it.
Most dentists know they have a no-show problem. Few have calculated exactly what it costs them — and almost none have fixed it systematically.
The fix is a 2-touch reminder sequence: 48 hours out and 2 hours out. One automated text to each patient. Reduction in no-shows: 30–40%. Setup time: 10 days.
These are the workflows we deploy for every dental client on Starter. All of them run automatically — you review and approve before anything goes live.
Two texts per appointment. First at 48 hours — enough time to fill the slot if they cancel. Second at 2 hours — catches day-of forgetters. One-tap confirm link included.
3-touch follow-up sequence when a patient no-shows. Day of, day after, day three. Reschedule link on every message. Recovers a meaningful percentage even after they missed.
Timed text after a completed appointment with a direct link to your Google Business profile. The right moment, automatically. No staff action required.
Every missed call triggers an instant text back — business hours aware. New patients don't move on to the next dental office. They get a response before their car leaves your parking lot.
New patient calls or fills out a form → automated text sequence collects basic intake info before they arrive. Saves front desk time and makes the first visit smoother.
What ran, what it recovered, what it generated in reviews and patient responses. In appointment-value terms — not system execution counts.
The average dental practice has hundreds of patients who haven't been in for 12+ months. They're not gone — they just haven't been asked.
The Growth tier adds a reactivation workflow: AI identifies patients past their recall window, sequences a warm outreach over 2–3 touches, and books them back in. No staff time involved.
Open Dental, Dentrix, Eaglesoft — we connect to your PMS and build dashboards you actually use: production by provider, collections rate, AR aging, insurance claim pipeline.
Note on integrations: Open Dental has a fully open REST API. Dentrix is gated. Closed systems fall back to nightly CSV export — still fully automatable, just a slightly different pipeline. We'll confirm what's possible on the audit call.
30 minutes. We calculate the no-show math for your practice, identify which workflows would have the biggest immediate impact, and scope the build. No obligation.
Or email us directly at hello@norrai.co